Last Updated: July 1, 2026 | Servana Nigeria (Nortbitech Groups) | support@servana.ng

Account Deletion Policy

Servana complies with Google Play's account deletion requirements and Nigeria Data Protection Regulation (NDPR).

How to Delete Your Account

1. Open the Servana app → Settings → Privacy & Security → Delete Account
2. Review what data will be deleted and what is retained
3. Enter your password and confirm deletion
4. Choose immediate deletion or schedule deletion with a 14-day grace period

What Gets Deleted

• Profile information (name, email, phone, photo)
• Authentication tokens and session data
• Saved addresses and preferences
• FCM push notification tokens
• KYC document references (files removed from active storage)

What Is Retained

Transaction records, order history, payment receipts, and tax-related data are retained for up to 7 years as required by Nigerian financial and tax regulations. These records are anonymized and no longer linked to your identity.

Grace Period

Scheduled deletions have a 14-day grace period during which you may cancel the request by logging in and selecting "Cancel Deletion" in Settings.

Active Orders

Accounts with active pending orders cannot be immediately deleted until orders are completed or cancelled.

Contact

For deletion requests via email: privacy@servana.ng (include registered email and phone for verification).

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Questions? Contact support@servana.ng or privacy@servana.ng.